Shipping policy

Thank you for shopping at Gosee. This Shipping Policy explains how we handle order processing, delivery times, and shipping responsibilities.

1. Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive an email/SMS confirmation once your order is processed and shipped.

2. Shipping Time

Estimated delivery time depends on your location:

  • Local Delivery: 2–5 business days

  • International Delivery (if applicable): 7–15 business days

Please note: Delivery delays may occur due to courier issues, weather conditions, or high-volume seasons.

3. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Weight and size of the package

Customers will see shipping costs before completing their order.

4. Tracking Information

Once your order is shipped:

  • You will receive a tracking number via email or SMS

  • You can track your shipment through the courier’s official website

  • Tracking details may take up to 24 hours to update

5. Incorrect Address Disclaimer

Customers are responsible for providing the correct delivery address.
Gosee is not responsible for:

  • Delays due to incorrect address

  • Lost or undelivered packages caused by wrong address details

If you entered incorrect information, contact us immediately.

6. Shipping Restrictions

Some electronic items may have:

  • Location restrictions

  • Shipping limitations due to battery or component rules

We will inform you if any item cannot be shipped to your address.

7. Damaged or Lost Packages

If your package is lost or arrives damaged:

  1. Contact us within 48 hours

  2. Provide your order number and photos/video of the damaged item

  3. We will help you with a replacement or refund (after verification)

8. Customs, Duties & Taxes (For International Orders)

For international shipping:

  • Import duties, customs fees, and taxes are the customer’s responsibility

  • Gosee is not responsible for delays caused by customs inspections